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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeanne Miller

July 16, 2024

5  out of  5 rating by Jeanne Miller
"We have been long standing clients--home and auto. We met with Tenesha Vereen in Kristin Dowdy's office to review our current coverage to make sure it was adequate. Tenesha could not have been more knowledgeable and helpful. She identified one area that needed updating and showed us how home value is determined using Brunswick County's website. If we could post 10 stars we would!"
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Suzy Goodwin

May 1, 2024

5  out of  5 rating by Suzy Goodwin
"There have been a lot of reviews about Customer Service, so I also want to point out this office supports the local community at every opportunity. I am forever seeing Kristin’s office as a sponsor for schools, fitness events, etc. We all know State Farm agents lean into the whole “neighbor” thing, but this is a case of absolute truth 💯 they care about the community and the folks in it!"
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Chasity Sessoms Youniquely beautiful

April 3, 2024

5  out of  5 rating by Chasity Sessoms Youniquely beautiful
"Best insurance"
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rhonda Hedrick

February 27, 2024

5  out of  5 rating by rhonda Hedrick
"State Farm in Shallotte, NC is the best!!!! Mary Jezierski was so helpful, very knowledgeable and a pleasure to talk with!"
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Marilyn Babcock

February 24, 2024

5  out of  5 rating by Marilyn Babcock
"I am so happy that I chose to call this State Farm Agency, as Mary Jezierski was just a pure pleasure to work with. She treated me like I was her best friend, someone I could trust and feel comfortable with. She was so patient, knowledgeable, helpful, and efficient. She answered all my questions, followed up as she said she would , and made me feel like I was her #1 priority. If you have insurance needs, call Mary, you will be glad you did."
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laura curtis

February 7, 2024

5  out of  5 rating by laura curtis
"We have been with this office for years. We moved recently and tried the more local office and didn’t get the quality of service as this office. Mr. Bradley Whaley has been sooooo helpful in every aspect of our insurance needs. I’ve been with State Farm since I got my license in 1990 this office is by far the best one. ☝️ we have auto home and personal property."
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Kim Zufall

December 28, 2023

5  out of  5 rating by Kim Zufall
"Diane is at the front desk in the shallotte office of state farm. She's wonderful, always a smile for you and is always offering to help you in any way. A true professional."
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Melissa Sotelo

December 19, 2023

1  out of  5 rating by Melissa Sotelo
"Was happy with this agent until a "hospital policy" was pushed onto/sold to me. It was an additional $25 per month and 3 months into it, I was injured, hospitalized , even had surgery for said injury. The hospital policy did not cover it, citing the "fine print." blah blah blah.I was basically scammed into spending a notable amount of extra money. I called the actual agent office multiple times to explain how unfair this is, not one person there cared, at all. No explanation, apology , nothing. Only words I got on the topic was when I initially called to cancel the hospital policy after the hospital claim dept denied my claim twice , a male agent who answered told me he himself had a bad experience with this same hospital policy and he also cancelled his. And this is an actual employee at Kristin Dowdy saying this !! Wow. Wish I had known this was a bogus policy from the beginning, designed to steal from the customers. Now I'm out my $75 total I spent over the course of 3 months. I switched to Geico for same exact monthly rate and coverage as State Farm /Kristin Dowdy."
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James Nenni

December 14, 2023

5  out of  5 rating by James Nenni
"We have been working with Mary on a homeowners policy and couldn't be more satisfied with the service we have received. She's been a total pro, accessable, friendly and helpful in every way. We look forward to working with her and her office in the future for all of our insurance needs."
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December 12, 2023

5  out of  5 rating by LETUSSEEITNOW
"Tenesha Vereen has been a god send to us while switching insurance companies. She has been very helpful and made us feel like family and not just another business transaction. She always gets back to us immediately and made everything very easy. Highly recommend everyone up at State Farm and our entire family is now with State Farm in Shallotte, NC Kristen Dowdy's branch."
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Erica Norris

December 11, 2023

5  out of  5 rating by Erica Norris
"She was so kind and patient. Went through every option we needed in detail and is knowledgeable enough to give good recommendations. Will be using her from now on."
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Rebekah Mabe

December 8, 2023

5  out of  5 rating by Rebekah Mabe
"Love State Farm, but especially Kristin Dowdy’s office. Her team is extremely prompt to answer the phone and to answer any questions/concerns I may have. I wanted to add something to my policy and Bradley had it added and emailed to me before we hung up. Bradley, is so easy to work with and always answers my questions without making me feel like I’m being rushed off the phone."
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Steve Osuna

November 30, 2023

5  out of  5 rating by Steve Osuna
"Jesse got things moving and had my condo insured in a day. Still waiting for other agents to return the quote information. Great Job."
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lynnette martin

November 29, 2023

5  out of  5 rating by lynnette martin
"We recently relocated to North Carolina from Pennsylvania with a previous State Farm Agent. Our new Agent Mary was phenomenal!! She made the transition very easy for us and save us a great deal of money on our new car and home owner's policy!! If you are looking for an insurance agent that will treat you like family, Kristin Dowdy State Farm is the place to go!!!"
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Jim Kelley

November 22, 2023

5  out of  5 rating by Jim Kelley
"Jesse in the office was fantastic to deal with. Informative, polite, and responsive."
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Greg Martin

November 21, 2023

5  out of  5 rating by Greg Martin
"Jesse was extremely helpful in providing comparisons and costs for coverages for our home and auto. Thanks for helping us select the right policies!! Glad to be a State Farm customer."
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Rob MacPherson

November 15, 2023

5  out of  5 rating by Rob MacPherson
"I worked with Mary Jezierski at State Farm and she was excellent. Mary saved me significant cost on both my home and auto insurance. She was very helpful and knowledgeable. Easy to contact and responded quickly."
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Morgan Wheeler

October 27, 2023

5  out of  5 rating by Morgan Wheeler
"I called and have never had a quote from State Farm before. The person who answered my call quickly got me entered into their system and then I was transferred to Mary to assist with my quote request. Mary was a delight and provided the best customer service. She took the time to discuss my current policies and prospective policies over the phone for both home and auto. She was very informative and knowledgeable. I liked that she was not pushy in trying to hurry and sell the policies. Since I have time until my renewals, she emailed me both quotes she generated and let me know to just reach back out if I wish to proceed with purchasing the policies. Thank you Mary for the wonderful customer service!"
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Lori Maldonado

July 27, 2023

5  out of  5 rating by Lori Maldonado
"They are wonderful and will help get you in and out with everything taken care of..."
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Marcus Edwards

June 26, 2023

5  out of  5 rating by Marcus Edwards
"Excellent service with a very kind, helpful and knowledgeable staff."
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Matthew Schuhmacher

June 23, 2023

1  out of  5 rating by Matthew Schuhmacher
"Do your phones not work?"
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Walter Norton

May 8, 2023

5  out of  5 rating by Walter Norton
"Excellent customer service, I moved my policies from a State Farm agent who was more interested in the upsell than helping his customers. I just recently had my first face to face with an employee of this agency Ms. Hughes who took a minute from her obviously busy day to help me with a simple request. I appreciate this agency for providing a great product at a reasonable price and friendly people!"
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Tenesha Vereen

April 28, 2023

5  out of  5 rating by Tenesha Vereen
"They are amazing. They are the only insurance company that I found that offers Home owners and wind together."
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Richard Andrews

April 2, 2023

5  out of  5 rating by Richard Andrews
"I was really impressed with everyone I met in this office. I had visited another company's office & felt they were not terribly interested in my insurance needs...but the receptionist and staff here were very cordial and won me over. Highly recommend...good location too."
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Felix Ruiz

March 25, 2023

5  out of  5 rating by Felix Ruiz
"I have been doing business since April 2016, with Kristin Dowdy, agent of State Farm. She made me feel welcomed from day one. There is an anecdote that is being told among residents in our relatively small town of Shallotte. I am not sure if Kristin is aware of it. Around March of 2016, I was at a local Fire Station when I heard one of the firefighters making fun of a co-worker, because he went to State Farm only to get his car insured and he came out of there with Car, Home & Life insurance, supposedly because Kristin Dowdy's beauty hypnotized him. LOL. Well, fast forward a couple of weeks and this time; I went in there and coincidentally or not, I got Car, Home and Life insurance too. (Not necessarily all at once that day). Grin! Any time I had to go to her office for any diligence related to our insurance account (of course); My wife jokingly said, "Are you going to see your girlfriend?" in reference to Kristin. LOL So, you have been warned. If/when you go there, please say hi to "my girlfriend"; yeah right!! Last, but not least; In all seriousness, I want to highlight that her staff is friendly and professional. They will make you feel comfortable while being able to help you with your needs for car, home and life insurance. I am not sure if they have pet insurance. But I will find out and if they do, I will add our lovely cat Coco."